Adam Downes 
Associate Creative Director of Experience

Presenter Profile: Adam is an Associate Creative Director of Experience Design at PublicisSapient. He is currently a creative and experience lead working in Financial Services with one of the UK’s big 4’ retail banks. 

With over 20yrs+ experience he has built and led multi-disciplinary design teams and believes in the power of co-creation, design thinking as fundamental to delivering human centred experiences and design ops as key to leveraging the value of design within organisations.

Presentation Title: ‘The Score Takes Care of Itself’ – Shaping a Design Culture with Design Ops’

Outline:   As a qualified FA football coach, Adam will be discussing 4 of the key lessons he has taken from sports team building and development, the parallels with Design Ops and how it can be used to embed human centred design thinking within organisations.  •Embedding philosophies – Defining success  

•Knowing your squad – Build flexibility with organisational empathy

•Setting teams up for success – Establish brilliant basics 

•Performance under pressure – Learning mindsets build resilience and delight the crowd

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