Kassie Chaney 
Director of User Research and Inclusive Research Practice

Presenter Profile: Kassie leads the UXR team focused on LinkedIn’s hiring, jobseeking and learning products. Over the past 5.5 years, Kassie has led UXR hiring, growing a team from 10 to 40+ working across consumer and B2B products. She is passionate about scaling corporate research through repeatable programs and practices for researchers and non-researcher alike, with a goal of creating more empathy and less distance between decision makers and people. Previously, she’s worked in market research and education policy analysis and has degrees in Psychology and Sociology.  

Presentation Title: Setting the foundations for an Inclusive Research Practice

Outline: Discover what role Research Operations plays in building equitable and inclusive products at LinkedIn. In this talk, we will share how LinkedIn is creating tools, training, and frameworks to ensure the user research practice includes historically misrepresentated and marginalized professionals. We’ll walk through examples of how Research Operations can educate, advocate, and uphold standards and regulations with internal teams throughout the design process. Through their story, we’ll learn about how the Design & Research Operations team is evolving to meet the needs and expectations of our users. We are just scratching the surface of how operations can play a small part in creating equitable outcomes for every member of the global workforce.

Company Website: Https://www.linkedin.com