TJ Harrop
Product Manager – NSW Design System NSW Government
Product Manager – NSW Design System NSW Government
Presenter Profile: TJ would describe himself as a Strategy-Design Hybrid. He has over 15 years of practice experience, and over eight years in leadership positions. In his recent roles, he has been responsible for delivering end-to-end products and services supporting businesses in this transformation. His approach to driving strategic change in teams and organisations is lean and entrepreneurial. He’s confident in both sketching the mapping (strategy) and navigating the territory (execution), covering all major aspects of a complete solution, like Strategy, Design (SD, UX, UI), Research, Marketing, and more.
Presentation Title: ‘DesignOps 2.0 – Human-centred individuals, teams, and organisations’
Outline: To thrive in an ever-changing landscape and customers expectations, we need to create a business culture focused on both customers and internal teams with processes that enable innovation and resilience at scale. Explore tools and methods that can help us transform and move towards a human-centred culture, focusing on: 1. Customers – Value to customers (customer-centricity) 2. Teams – Create resilient individuals and teams 3. Business – Enable lean ways of working and continuous learning Case study: ShareFeels.io – A temperature check tool for teams
Company Website: https://www.nsw.gov.au/customer-service
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