Pete Fossick
Author & Founder

Profile: Peter Fossick is a seasoned design and innovations operations leader specialising in design strategy and digital transformation using a range of approaches including Human-Centred Design, Service Design, LeanUX and Agile to deliver customer-centric experiences and unlock business value within the service-product continuum. 

Pete has worked all over the world with Fortune 500 corporations and Government Services to transform their capabilities, business model, value propositions as well as new and improved products and services. Pete wears many different hats; he is the founder of the IXSD Academy, Factotum and the DesignOps Network and he is the former Service Design Program Director at IBM, Director of Strategic Design at Boston Consulting Group, Digital Ventures and has been a Director at PublicisSapient.

Peter set-up the first BFA and MFA in Service Design in the USA and was the course leader for the MDes in Design, Innovation and Management at MDX. He been a full time lecturer at Glasgow School of Art, Director of Collaboration at SCAD, Course leader at Central Saint Martin (UAL) and a course leader at the Hong Kong Design Institute. He founded the IXSD Academy to help organisations apply design thinking and operationalise design and innovation practices at scale. 

Presentation Title: ‘The InnovationOps Playbook and Toolkit’

Outline: Design and innovation as a set of practices is undergoing a significant change within the product-service continuum in the outcome economy. Seismic shifts  in the way we work and the impact of digital technology means that we have to deal with increasing complexity as digital disrupts every sector, transforming the services and the products we use. 

The emergence of Operations as a way to close the loop between research strategy, design and implementation. In this presentation Pete will talk about his new InnovationOps Playbook, the different types of innovation practices and approaches and the way to develop, scale and embed design and innovation at scale across distributed teams where there is a focus on delivering customer centric products and services while unlocking and creating business value. 

This presentation will talk about the 5 P’s of people, practices, processes, performance and places need to be an innovation native and disrupt markets using asymmetrical principles in a changing world of chaos that needs adaptable organisations that can deliver change at velocity.


Facilitated by: Peter Fossick 

Sponsored by: IXSD Academy

Description: This workshop will look at the 5Ps of people, processes, practices and places needed to embed a culture of innovation. It will explore how Innovation Operations can be used to define a strategic roadmap and how #InnovationOps that incorporates #ResOps (ResearchOps), DesOps (DesignOps), BizOps (BusinessOps). The workshop will introduce the InnovationOps Playbook and toolkit featuring new tools and canvases that can be used by teams and organisations to work at speed and collaborate using agile principles. 

Who this is for?

This workshop is for Senior Stakeholders, Product Owners, Delivery Leads and Design Directors  that want to operationalise an approach to innovation. 

What you’ll learn

• How to operationalise and productise innovation 

• Productise a set of activities to enable teams to collaborate using an Innovation #Playbook and #Toolkit.

• How to identify value and deliver benefits to the customer and the business

• How to cast teams to ensure design, business and tech can work in a one-team culture to define a strategy and deliver radical and breakthrough innovation.


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