Pete Fossick
Author & Snr Principal Consultant

Profile: Peter Fossick is a seasoned design and innovations operations leader specialising in design strategy and digital transformation using a range of approaches including Human-Centred Design, Service Design, LeanUX and Agile to deliver customer-centric experiences and unlock business value within the service-product continuum. 

Pete has worked all over the world with Fortune 500 corporations and Government Services to transform their capabilities, create business model, develop new value propositions as well as improve products and services. Pete wears many different hats; he is the founder of the IXSD Academy and the DesignOps Network and he is the former Service Design Program Director at IBM, Director of Strategic Design at Boston Consulting Group, Digital Ventures and has been a Director at PublicisSapient and is currently a Senior Principal Consultant at Infosys.

As an academic. Peter set-up the first BFA and MFA in Service Design in the USA and was the course leader for the MDes in Design, Innovation and Management at MDX. He been a full time lecturer at Glasgow School of Art, Director of Collaboration at SCAD, Course leader at Central Saint Martin (UAL) and a course leader at the Hong Kong Design Institute. He founded the IXSD Academy to help organisations apply design thinking and operationalise design and innovation practices at scale. 

Presentation Title: ‘The InnovationOps Playbook and Toolkit’

Outline: Design and innovation as a set of practices is undergoing a significant change within the product-service continuum in the outcome economy. Seismic shifts  in the way we work and the impact of digital technology means that we have to deal with increasing complexity as digital disrupts every sector, transforming the services and the products we use. 

The emergence of Operations as a way to close the loop between research strategy, design and implementation. In this presentation Pete will talk about his new InnovationOps Playbook, the different types of innovation practices and approaches and the way to develop, scale and embed design and innovation at scale across distributed teams where there is a focus on delivering customer centric products and services while unlocking and creating business value. 

This presentation will talk about the 6 P’s of people, practices, processes, performance, products and places need to be an innovation native and disrupt markets using asymmetrical principles in a changing world of chaos that needs adaptable organisations that can deliver change at velocity.


Facilitated by: Peter Fossick 

Sponsored by: IXSD Academy

Title: ‘The a11Y Scorecard’

Workshop 1 Outline:  Designing for digital user accessibility is a complex process that often involves different phases of assessing content, technology, usability design and people’s experiences. There is a need to use a range of metrics and heuristics to ensure that people with a range of needs are considered and to ensure compliance with standards such as WCAG (AA or AAA). This workshop looks at an approach that uses a score card methodology that can be used to bench mark accessibility and design compliance as well as prioritise your backlog items as part of your accessibility and usability research and design sprints. 

Who this is for?

This workshop is for Senior Stakeholders, Product Owners, Delivery Leads and Design Directors  

Title: ‘InnovationOps  – Building and Scaling Innovation Capabilities’

Workshop 2 Outline: The need to innovate at scale for organisations has become an imperative as they transform their products and service offerings in the experience and outcome economies. Traditional approaches using centralised innovation is outmoded due to the increasingly dominant role of agile approaches and the need to collaborate at scale with speed to deliver at velocity.  

The need to unlock creativity and innovate at speed has precipitated the emergence of Innovation Operations (InnovationOps). InnovationOps is a way of systemising, and operationalizing innovation to enable both incremental and disruptive innovation using design thinking, lean start-up and agile principles to tackle different innovation challenges – each with its own set of practices. 

Innovation operations enables organisation to  scale innovation processes and practices, define the types of skills and to cast teams effectively. Innovation operations is a wrapper that enable us to leverage Research Operations (ResearchOps), Design Operations (DesignOps) and Development Operations (DevOps) efficiently and effectively.
This workshop will introduce the Four Quadrant Innovation Model, the Service Value Chain and how teams can use an InnovationOps Playbook and Toolkit to scale innovation process and practices.

Who this is for?

This workshop is for Senior Stakeholders, Heads of Innovation, VP of Innovation, Snr VP of Innovation. 

Website: Https://

%d bloggers like this: