Founders Current Works
Presenter Profile: Phillippa and Mo-Ling have been designing and facilitating immersive learning-by-doing experiences for a wide diversity of contexts: in person and increasingly online together for the past 5 years. Phillippa Rose specialises in service design and innovation, with 15+ years of experience creating human-centred and purpose-led solutions to today’s business challenges. She uses design thinking, discovery and research to develop workable strategies and outputs, with training and coaching to embed the work. Phillippa founded Current Works whose clients include government, H.E, Fortune 500 Corporations, niche brands & non-profits. She is an associate with Deloitte and the UK Design Council. Phillippa is a contributing writer to “This is Service Design Doing” and teaches design and research at the University of the Arts London. She is also an accredited Lego Serious Play practitioner.
Mo-Ling Chui is a co-director of Current Works and the Course Director for BA(Hons) Design Management and Cultures at the University of the Art London, London College of Communications. She is a creative director, strategist, experience and learning designer, facilitator and coach. Her practice and research applies ethnography, design thinking and co-design to issues around contemporary cultural identities, decolonising design, design competencies and the future of education. She is also an associate with Design Thinkers Academy, co-founder of InsightOS.co research collective and on the advisory board of theADV.com. Phillippa and Mo-Ling work together with clients across private, public and education sectors, on organisational challenges, capability building, strategies, envisioning and various research and design briefs.
Presentation Title: ‘Co-Designing Services’
Outline: Phillippa and Mo-Ling have been designing and facilitating immersive learning-by-doing experiences for a wide diversity of contexts: in person and increasingly online together for the past 5 years. For DesignOps we propose a workshop session exploring cultural identities, co-design and community building, drawing on the inclusive and participatory nature of Lego Serious Play. It will combine cultural studies + design thinking discovery + collaborative doing and sharing. We will begin by inviting participants to create physical structures in their own environments with found materials to respond to prompts around their own cultural identities and biases. Through time-boxed activities, reflection and feedback we can develop empathy and meaningful connections. Participants will then work together in smaller groups to share and co-design a response to a challenge around inclusivity and community in their diverse contexts. Principles and practices in the workshop will be critically informed by Stuart Hall’s ‘Circuit of Culture’, the cognitive bias index, and Lego Serious Play. As with Service Design thinking, LEGO® SERIOUS PLAY® rejects the idea that external ‘experts’ must be brought in to identify problems, and to propose solutions; on the contrary, we begin with the assumption that the answers are ‘already in the room’, and invites participants to ‘think with their hands’ to build their understandings and collaborate on possible inclusive ways forward .