'Closing The Loop'
ResearchOps, DesignOps, & DevOps in Digital Transformation

The 2nd DesignOps Global Conference took place in May 2020 as an online virtual event as we pivoted to a streamed video experience due to the COVID pandemic.

The DesignOps Global conference is for design leaders, researchers, developers, practitioners, product managers, service innovators, software developers and business leaders that are defining the way we scale research, design, and deliver new products and services in the experience economy. 

The title for the 2nd DesignOps Global Conference was ‘Closing the Loop’ 

The theme was focused on research, strategy, design and delivery, working in distributed teams and how to collaborate to deliver new products, services and digital transformation at speed and scale.

Given the challenging situation and the impact of the Coronavirus (COVID 19) on travel and social gatherings, we pivoted to a live video streaming event online! The ‘virtual conference’ was huge success and an opportunity to show and demonstrate that Ops can support a remote first and distributed model of learning, working, networking and socialising!

The DesignOps Global Conference is the preeminent global conference for #DesignOps #ResearchOps #CreativeOps #ContentOps #StudioOps #BusinesOps & #InnovationOps for professionals working in digital transformation.

KEYNOTE: Jone Moore

Global Vice President of Technology

Image of Dylan Field and link to his profile page

KEYNOTE: Dylan Field

CEO & Co-Founder

KEYNOTE: Sarah Drummond

Chief Digital Officer

KEYNOTE: Jose Coronado

VP & Head of DesignOps

Keynote: Thomas Weis

Chief Experience Officer

Special Speaker: Richard Banfield

VP of Design Transformation

Dave Malouf

Snr Director of Strategy and Operations - Design

Tim Loo

Executive Director of Strategy

Tony Beltramelli

Co-Founder & CEO

Peter Fossick

Peter Fossick

Senior VP of Design and Innovation

Silke Bochat

Head of Design Europe, Africa-Eurasia

Patrizia Bertini

International Designops Lead

Zoe Seaman

Head of Design Operations

Jon Reidy

Head of Digital Design System Operations

Emma Boulton

Interim Director of Research

Erin Figueroa, Senior Director at Slack

Erin Figueroa

Senior Director

Karen Baker

Community Lead, UX Research

Eden Lazaness

Head of Design & Innovation

Katherine Wastell

Head of Digital Design

Lona Moore

Design Community Lead

Dave Cunningham

DesignOps Manager

Roman Schöneboom

VP, UX Design Systems Lead

Andreas Refsgaard

Interaction Designer & AI Creative Coder

Matt Beany

Matt Beany

Transition Lead

Shean Malik

Experience Consultant Lead

Dr. Karl Jeffries

Consultant in CreativeOps

Paul Bailey

UX and Service Design Consultant

Mateusz Horak

Head of DesignOps

Basel Deeb - Button Image

Basel Deeb

DesignOps Manager


Learn about #DesignOps, #ResearchOps, #EnterpriseOps, #CreativeOps #DevOps, #Service Design, #Design Systems #CX and much more! 

If you’re interested in attending a workshop, and you have a Pass, please register using the button below. 

Anthony DiSpezio

Designer Advocate
'Building (and Scaling) Design Systems in Figma'

Peter Fossick

Peter Fossick

Snr VP of Design and Innovation
'InnovationOps - Principles and Practices'

Dave Malouf

Snr Director in Strategy & DesignOps
'Insight Driven Operations Planning & Assessment'

Jose Coronado

VP & Head of DesignOps
'What got us here will not get us there - Developing and growing design leadership'

Daniel Stillman

Conversation Designer
'Designing the Conversation: Remote Facilitation Masterclass'

Andreas Refsgaard

Interaction Designer & AI Creative Coder
'Creative Machine Learning in the Browser'

Nick Hahn

Director, Design Systems Consultant at InVision
'How to Create Human Centered Design Systems

Ane Sharma

UX Researcher
'ResearchOps - Collaborating in User Research'

Josh Silverman

Founder, Designer & Educator
'Feedback: The Gift you Keep on Giving… and Receiving'

Scott Kiekbusch

Scott Kiekbusch

Design Leader & Author
'The Opportunity Backlog Framework'

Dr. Karl Jeffries

Consultant in CreativeOps
'A Guided Dive into the Science of Creativity for Design & CreativeOps'


Platinum Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form

Gold Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form

Silver Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form

Platinum Sponsor

Where teams design together!
Figma helps teams create, test, and ship better designs from start to finish.

Platinum Sponsor

Remote collaboration made simple. MURAL is a digital workspace for visual collaboration. Easy to Use Specially Designed for Teams. You can Post Stickies, Share Ideas, Brainstorm and Run Product Sprints.

Gold Sponsor

Foolproof is an experience design company. We create digital products and services which improve the lives of people all over the world.

InvisionApp Logo

Gold Sponsor

InVision is the leading product design and development platform for teams building world-class digital products.

Our platform and services enable creative collaboration across teams and geographies for improved speed to market and powerful business results.
More than 7 million people across global enterprises and small teams come to us when they are looking for digital transformation. InVision allows them to ideate, prototype and test new ideas; create repeatable and streamlined processes in design, product and engineering; and up-level workflows to move more efficiently from inspiration to production. InVision’s customers include 100 percent of the Fortune 100; design-forward organizations like Amazon, HBO, Netflix and Starbucks; and security-minded companies including American Express and Deutsche Bank

Gold Sponsor

Factotum is a digital transformation and strategy consultancy that applies design thinking, lean start-up principles and agile methods at speed and scale. Working across sectors we embed our people within organisations to transformation their capabilities and help them to operationalise research and design to deliver great customer experiences and unlock value for the business.
Factotum has worked with a wide range of Fortune 500 companies across different sectors to deliver improved customer experiences, innovative products and new services.

Gold Sponsor

IXSD Academy help people and organisations to develop design and innovation skills with courses in Design Thinking, Service Design, UX Design, User Research and DesignOps.

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Gold Sponsor

All your marketing needs in one place Bring your audience data, marketing channels, and insights together so you can reach your goals faster. With Mailchimp, you can promote your business across email, social, landing pages, postcards, and more — all from a single platform.

Silver Sponsor

UXPressia is an all-in-one cloud solution for understanding customer, user and buyer experience, engaging teams, and driving successful digital transformation. Visualize your customers' journeys, create personas and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate in real time. Export designer-quality maps and personas and present them right from your browser online.

Here’s the highlights from last years conference. 

There are more videos available to view for free on Vimeo  – use this Vimeo link https://vimeo.com/designopsgc

The DesignOps Global Conference is for design leaders, researchers, developers, practitioners, product managers, service innovators and business leaders that are defining the way we design and develop new products and services.

DesignOps and the 'Ops' Enterprise - Changing Cultures & Developing Practices

How can ‘Ops’ principles enhance the way people in organisations and enterprises work together to deliver better products, services, experiences and outcomes. How do organisations adopt Ops practices and scale design? How does Ops support better internal work flows, facilitate agile ways of working, increase adaptability and streamline processes? How does ‘Ops’ help organisations develop relevant and disruptive products, better services and customer offerings within more complex digital ecosystems?

How does DesignOps help teams connect, co-create and contribute to product and service innovation and deliver value and enhance end-user experiences. What type of practices and principles we need to adopt to support innovation. How do the different guilds of  ResearchOps, DesignOps, DevOps and StudioOps support people, teams and the organisation to work together? How do we close the loop between Strategy, Research, Design and Development.

Closing the Loop - From ResOps to DesignOps to DevOps

Service Design, Digital Transformation and Ops

How do we deliver digital transformation within different types of organisations within the private and public sector? How do we adapt and adopt ‘Ops’ as we change the ways we work and shift cultures and constituencies? What are the design methods, processes, mechanics, roles and new competencies we need to learn, understand and adopt to ensure teams are delivering change in organisations and  creating experiences that users expect? How does ops support creativity to deliver better design to and build brand equity, experience equity and service equity? 

How do we deliver better customer experiences (CX) through better design practices, adaptable and scaleable design systems while improving design standards? How do we support flow with optimised toolchains and smarter software? What are the trends shaping visual and interaction design? How is ‘natural interface’ such as conversational interaction and intelligent bots changing how we need to think, the practices we use and skills we need? How is AI shaping research and changing the way we work? What is the future of UX, UI and the tools we use?

The Future of Design & Ops - AI in Design

#DesignOps #StudioOps #ResearchOps #InnovationOps #UX #UI #CX, #ServiceDesign #VisualDesign #DesignSystems #DevOps #Agile #Transformation #Leadership

Conference Passes

We are now longer holding the event at the Hilton in Manchester due to travel restrictions.
We are living streaming the event.


Due to travel restrictions, we are now live streaming the event from a studio! We will provide details shortly of login details! 


9:00 AM – 5.30 PM
May 28 + 29 + 30 in 2020


If you have any queries please contact us at info@designops-conference.com

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