'Accessibility &
Inclusivity
Design For All'

June 8 - 11 '21

It’s a wrap! If you missed the 3rd DesignOps Conference, please don’t worry, all pass holders can access the video archive of the conference for the next 12 months. 

Or you can purchase a Post Conference Pass on the streaming site!

https://designops-conference.online

  • Enjoy the 3 days of virtual conference at your own pace.

  • We have 8 keynotes, 30 speakers and 6 panel discussions.

  • Enjoy live captioned video streams.

    DesignOps Network Members get free access to the archive and can enjoy a 30% discount off early bird passes for 2022.

The theme for this year’s conference is ‘Accessibility & Inclusivity – Design For All’

The DesignOps Global Conference is for UX researchers, experience designers, interface designers, product owners, service innovators, software developers and business leaders that are defining the way we research, design, and deliver new products and services using operations at scale. 

The conference is now in its 3rd year and has established itself as the preeminent global conference for professionals leading and scaling research, design, development and innovation using ‘operations principles’ in the digital product-service continuum.

DAY 1 - June 8 ResearchOps: Researching For Inclusivity

ResearchOps as an emergent set of operations is helping organisations establish data informed strategies using customer and colleague insights to drive decision-making in knowledge centric cultures. Research operations is helping teams scale and deliver truly accessible content, interfaces and services in ways that are appropriate for people. 

How do we use insights and socialise data to ensure its usable and actionable? Are we in danger off creating silos in through specialist communities of practice? What are the benefits of generalists versus specialists in teams? 

How does Research Operations support accessibility and inclusivity? How do we test to ensure compliance with international standards and WCAG 2.1 Level AA and AAA are met?  

What type of practices and processes do we need to adopt to support research?  How do we close the loop between Strategy, Research, Design and Development to ensure we design for all?

How can designer ensure we create accessible products and services? 

How can design operations support the way people in organisations and enterprises work together to deliver better products, services, experiences and outcomes that are inclusive using data informed approaches in a ‘dataful’ world? 

Data-informed decision making in the product-service continuum means team uses evidence to inform and direct their velocity. What role does design intuition and qualitative feedback play? 

How do organisations adopt design operations to scale practices and embed design? How does Ops support better internal work flows, facilitate agile ways of working, increase adaptability and streamline processes while making people accountable? 

How do we develop and manage natural user interfaces, design systems and content at scale?

What role will automation and AI play in the near future?

DAY 2- June 9 DesignOps: Delivering Accessible Digital Experiences

DAY 3 - June 10: InnovationOps - Change For All

How do we deliver digital transformation within different types of organisations within the private and public sector? 

How do we use innovation operations to adapt and build resilience? How can we bring everyone along for the ride and support organisation transition and transform in a world of uncertainty?

What are the methods, processes, mechanics, roles and new competencies we need to learn, understand and adopt to ensure teams can scale innovation within different types of organisations. 

How does Innovation operations support creativity to deliver better brand, experience and service equity? 

The theme for this year’s conference is ‘Accessibility and Inclusivity – Design For All’. Within this theme we have several sub-themes and topical issues.

 

Day 1 | Tuesday, June 8, 2021 – From 13:00 hrs to 20:30 hrs GMT (British Summer Time)

Session 1 – Theme: Research Operations – Researching To Ensure Inclusivity

Day 2 | Wednesday , June 9, 2021 – From 13:00 hrs to 20:30 hrs GMT (British Summer Time)

Session 2: – Theme: Design Operations  – Delivering Accessible Digital Experiences  

Day 3 | Thursday, June 10, 2021 – From 13:00 hrs to 20:30 hrs GMT (British Summer Time)

Session 3: Theme – Innovation Operations – Digital Transformation and Innovation

 Day 4 | Friday, June 11, 2021 – From 10:00 hrs to 19:30 hrs GMT (British Summer Time)

Session 4: Online learning and workshops 

Learn more about our themes and programme here 

SPEAKERS

We are thrilled to announce our speakers for 2021 

We have brought together a diverse roster of thought and practice leaders that are shaping research, design, content, innovation and creative operations!

Kelly Ann McKercher - Speaker at the DesignOps Global Conference

Keynote Speaker
Kelly Ann McKercher

Author of
'Beyond Sticky Notes'
Designer at
NSW Health Pathology
'‘Who cares in co-design?’ '

Button to profile of Kassie Chaney - Keynote Speaker

Keynote Speaker
Kassie Chaney

Director of User Research and Inclusive Research Practice
LINKEDIN
'Setting the foundations for an Inclusive Research Practice'

Keynote Speaker
Adrienne Allnutt

Director of Design & Research Operations
LINKEDIN
'Setting the foundations for an Inclusive Research Practice'

Keynote Speaker
Mark Tippin

Director, Strategic Next Practices
MURAL

'Happiness is Sharing More Prototypes'

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Keynote Fireside Chat
Berk Cebi

Co-Founder & Chief Product Officer
ZEPLIN
'Scale Design Systems to Developers with Zeplin'

Image and button linking to Sarabeth Berk PhD profile page

Keynote Speaker
Sarabeth Berk PhD

Author and Founder
'More Than My Title'

Image of Ben Reason Keynote Speaker at the DesignOps Global Global Conference

Keynote Speaker
Ben Reason

Author and Founder at
LIVEWORK
'Operationalising Service Design'

Image of Marzia Aricò - use this button to access her profile.

Keynote Speaker
Marzia Aricò

Director at
LIVEWORK
'Operationalising Service Design'

Brennan Hartich - Speaker at the DesignOps Global Conference

Speaker
Brennan Hartich

Director of DesignOps at
SLACK
'Leading teams through generation-defining change'

Button and Image of Lilia Royanova

Speaker
Lilia Royanova

Senior UX Program Manager at
GOOGLE
'Scaling DesignOps, Scaling Accessibility'

Button to Jennifer Robinson-Bird profile

Speaker
Jennifer Robinson-Bird

Senior UX Consultant
FOOLPROOF
'Operationalising inclusive research: You can’t boil the ocean'

Laura Sowman Speaker

Speaker
Laura Sowman

Project Manager
FOOLPROOF
'Operationalising inclusive research: You can’t boil the ocean'

Button to Kate Linton Speakers Profile

Speaker
Fireside Chat Kate Linton

Head of Design
THOUGHTWORKS
'Fireside Chat - Continuous Design = Continuous Improvement'

Image of Tony Betrameli - Speaker at the DesignOps Global Conference

Speaker
Tony Betrameli

CEO & Founder
'UIZARD.IO'
'Inclusive design: design is no longer just for designers'

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Speaker
Fireside Chat Meaghan Waters

Product & Design Principal
THOUGHTWORKS
'Fireside Chat - Continuous Design = Continuous Improvement'

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Speaker
Catharine McNally

Accessibility Lead
PHASE2
'Accessibility for the 50% and 1 in 10'

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Speaker
Irina Seng

Co-Founder
VECTORLY
'Vectorly - PeopleOps Tool'

Erica Rider - Speaker at the DesignOps Global Conference

Speaker
Erica Rider

UX design lead for developer tools- Design System
PAYPAL
'DesignOps 2.0 at Paypal'

Image and Button linking to Mark Troester Speaker's speaker profile at the DesignOps Global Conference

Speaker
Mark Troester

Vice President of Strategy at
PROGRESS
'Bridging DesignOps and DevOps'

Speaker
Oli Shaw

Global Director
BCG Design Studios
'DesignOps and Scaling Design at BCG'

This is a button that links to Akshata Malhotra's profile

Speaker
Akshata Malhotra

UX Designer and Researcher
Peterson Center ON HEALTHCARE
'Design, Research and Strategy for Social Impact'

Mariel Maciá I

Speaker
Mariel Maciá

Lead Service Designer
MCKINSEY & COMPANY
'The power of design leadership and diversity to drive innovation'

Button select for Ronise Nepomuceno's profile at the DesignOps Global Conference.

Speaker
Ronise Nepomuceno

Senior Accessibility Specialist at
BT
'Digital Accessibility is Mainstream'

Speaker
Camilla Damgaard-Sørensen

Digital Product Design Specialist at
Novo Nordisk
'Inclusive Design Systems at Scale'

Image and Button of Steve Cook, Speaker

Speaker
Steve Cook

Head of Experience Design
METADESIGN
'Building brands and design systems'

TJ Harrop - Speaker

Speaker
TJ Harrop

Product Manager - Design Systems
NSW GOVERNMENT
'DesignOps 2.0 - Human-centred individuals, teams, and organisations'

Peter Fossick

Speaker
Peter Fossick

Snr Principal Consultant
INFOSYS CONSULTING
'The InnovationOps Playbook and Toolkit'

Ankita Arvind - Speaker at the DesignOps Conference 2021

Speaker
Ankita Arvind

Senior Interaction Designer at
Frog
'Inclusive design - Technology as an enabler'

Image and Button of Chang Ying Zhang - links to her profile

Speaker
ChangYing (Z) Zheng

DesignOps Manager
CLOUDFLARE
'Changing Roles - From Product Lead to DesginOps Lead

Speaker
Jacob Burghardt

Consultant
'Designing Research Programs – ResearchOps'

Picture of Russell Effio - Speaker at the DesignOps Conference 20201

Speaker
Russel Effio

Design Director at
FROG
'How to grow an orange - Design systems at scale'

Andreas Markdalen - Speaker at the DesignOps Conference 2021

Speaker
Andreas Markdalen

Executive Director at
FROG
'How to grow an orange - Design systems at scale'

Button and picture of Emma Pinkerton - links to profile page

Speaker
Emma Pinkerton

Head of Design at
THOUGHTWORKS
'Customer Experience and Design Operations'

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Speaker
Aaron Martlage

Design Principal
BORDER
'Design Systems & A New Figma Plugin '

Icon Image of Emma Carter and button linking to her profile page.

Speaker
Emma Carter

Author and UX Design Lead at
THOUGHTWORKS
'That Hurts My Eyes'

Button and image of Claire Kwon Icon

Speaker
Claire Kwon

Director of Product Design
BLACKLINE
'Building Teams & Inclusivity'

Séamus Byrne - Speaker

Speaker
Séamus Byrne

Co-Founder & Director of Research
GRAPHIC MINT
'The Team Alignment Canvas' '

Button to access Frans Joziasse's speaker profile

Speaker
Frans Joziasse

Founder at
PARK
'The 10 success factors of innovation at large organisations, using the principles of Design Thinking'

Speaker
Marcus Kirsch

Author
The Wicked Company
'TeamOps - Creating Wicked Teams'

Ben Landrum - Speakers

Speaker
Ben Landrum

Design Director & Principal
IBM
'Covert DesignOps'

Image and button of Jeff Neely Speaker at the DesignOps Global Conference

Speaker
Jeff Neely

Executive Director
IBM
'Covert DesignOps'

Speaker
Adam Downes

Executive Director
PUBLICIS.SAPIENT
Associate Creative Director of Experience'

In the past the conference has hosted speakers that have led research, design and innovation at Apple, Google, Airbnb, HSBC, GOV.UK, IBM, RedHat, Figma, Mural, Invision, Slack, Nordea, Citi, JPMorgan, and many more leading companies. We have had the pleasure to give a platform to the following Speakers: Doug Powell – VP of Design at IBM, Dave Malouf – DesignOps Leader, Emma Boulton – Director of Research at Babylon Health, Sarah Drummond – CEO at Snook, Jon Reidy – Head of Design System Operations at HSBC, Mateusz Horak – Head of DesignOps at Nordea, Zoe Seaman- Head of Design Operations at Capital One, Lona S. Moore – Design Community Lead at Exxon Mobil, Bassel Deeb – DesignOps Manager at ClearScore, Patrizia Bertini – International DesignOps Lead at Intuit, Eden Lazaness Head of Design & Innovation at Kings College London and many more.


WORKSHOPS

We have a number workshops in place please book a workshop using the button below. Workshop are typically 2 hours and will be both collaborative and instructional! 

 Our Conference Passes include access to all workshops based on a first come first served basis! Learn from the world’s leading experts about #DesignOps, #ResearchOps,  #InnovationOps #EnterpriseOps, #CreativeOps #DevOps, #Service Design, #Design Systems #CX and much more! 

Caitlin Wagner Invision Workshop Facilitator

SPONSORED WORKSHOP
InVision
Facilitator
Caitlin Wagner

Senior Design Manager
InVision
'Leading with inclusivity for better collaboration'

Button that takes you to the profile of Jake Deakin - Workshop Facilitator Invision

SPONSORED WORKSHOP
InVision
Facilitator
Jake Deacon

Senior Product Designer
InVision
'Leading with inclusivity for better collaboration'

Image and button - select and go to June Cho's profile

SPONSORED WORKSHOP
Zeplin
Facilitator
June Cho

Developer and Design Evangelist
ZEPLIN
'Inclusive collaboration with your entire Product Team'

SPONSORED WORKSHOP
UXPin
Facilitator
Anthony Hand

Snr UX Designer
PayPal
'DesignOps 2.0 - Scale Up Design by Using Your Company’s Actual UI Library

Phil Swan Workshop Facilitator for UXPIN

SPONSORED WORKSHOP
Infinity Works
Facilitator
Phil Swan

Senior Design Consultant
INFINITY WORKS
'Inclusive collaboration: How understanding neurodiversity in your team can help create better experiences'

Erica Rider - Speaker at the DesignOps Global Conference

Facilitator
Erica Rider

UX design lead for developer tools- Design System
PAYPAL
'Packing an Elephant: Scaling Design to an Enterprise Level'

Facilitator
Stan Carrico

MTS2 Software Engineer & Web Mechanic
PAYPAL
'Packing an Elephant: Scaling Design to an Enterprise Level'

Facilitator
Dr. Karl Jeffries

Consultant
CREATIVITY
'Creativity Resilience for Tech Professionals'

Séamus Byrne - Speaker

Facilitator
Séamus Byrne

Co-Founder & Director of Research
GRAPHIC MINT
'The Team Alignment Canvas' '

Facilitator
Marcus Kirsch

Founder & Author
The Wicked Company
'TeamOps - Creating Wicked Teams'

Facilitator
Robin Wong

Principal Designer
BT
'The Business Design Canvas'

Picture and Button link to the profile of Mo ling Chui and Phillippa Rose Workshop facilitators at the DesignOps Global Conference 2021

Facilitators
Mo-Ling Chui & Phillippa Rose

Founders
CURRENT WORKS
'Building Cultural Intelligence and Play'

Image and button linking to Sarabeth Berk PhD profile page

Keynote Speaker & Workshop Facilitator
Sarabeth Berk PhD

Author and Founder
'More Than My Title'

Button linked to Chongkal Seng Speaker Profile

Facilitator ChongKal Seng

Co-Founder at
VECTORLY
'PeopleOps for DesignOps'

Peter Fossick

Facilitator
Peter Fossick

Author & Founder
FACTOTUM
'The InnovationOps Playbook & Toolkit'

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SPONSORED WORKSHOP QTBIPOC
Facilitator Steven Wakabayashi

Founder
QTBIPOC DESIGN
'Establishing Inclusivity & Diversity in Teams'

Button linking to Phil Hesketh Profile - Workshop facilitator. Using Consent Kit

Facilitator
Phil Hesketh

Founder
CONSENT KIT
'Designing the participant experience for accessibility'

SPONSORS

Platinum Sponsorship

For details of this package please contact the conference organisers using the button to and complete Sponsor Submission Form

Gold Sponsorship

For details of this package please contact the conference organisers using the button to and complete Sponsor Submission Form

Silver Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form please contact the conference organisers using the button to and complete Sponsor Submission Form

Platinum Sponsor

Where teams design together!
Figma helps teams create, test, and ship better designs from start to finish.

Platinum Sponsor

Remote collaboration made simple. MURAL is a digital workspace for visual collaboration. Easy to Use Specially Designed for Teams. You can Post Stickies, Share Ideas, Brainstorm and Run Product Sprints.

Gold Sponsor

Foolproof is an experience design company. We create digital products and services which improve the lives of people all over the world.


Gold Sponsor

With Zeplin, you will handoff more than specs! Zeplin is an organized workspace to publish designs, where the entire team can collaborate to ship beautiful products together.

InvisionApp Logo

Gold Sponsor

InVision is the leading product design and development platform for teams building world-class digital products. Our inclusive platform and services enable creative collaboration across teams and geographies for improved speed to market and powerful business results.

Gold Sponsor

We’re a global software consultancy solving complex problems with technology. We connect strategy and execution, helping our clients to strengthen their core technology, scale with flexibility and create seamless digital experiences. We partner with our clients to continuously evolve their tech and enable an adaptive mindset to meet their business goals.

Gold Sponsor

IXSD Academy help people and organisations to develop design and innovation skills with courses in Design Thinking, Service Design, UX Design, User Research. Circular Design and Product Design.

We help our clients build and scale new capabilities in user research, design and innovation. operations

Gold Sponsor

Factotum is a digital transformation and strategy consultancy that applies design thinking, lean start-up principles and agile methods at speed and scale to help our clients develop new products and services.

We partner with our clients to help them transform to become digital natives and innovative disruptors.

Silver Sponsor

UXPin is a product design platform used by the best designers on the planet. Let your team easily design, collaborate, and present from low-fidelity wireframes to fully-interactive prototypes.

Button and Infinity Works logo leads to Infinity Works

Silver Sponsor

We are a tech company. We are full stack engineers, cloud architects, data scientists, and we’re all passionate about working together towards digital transformation. Founded in 2014, there are now more than 440 of us, working in locations across the UK – listed by the Financial Times as one of the UK’s leading management consultants.

Associate Sponsor

Vectorly drives company growth by providing employees with personalized career paths based on continuous skill feedback and working activity. With Vectorly, IT team leaders create career matrices, review skill levels, set action plans for every team member, and integrate it with 3rd party working tools like Jira, Trello.

Associate Sponsor

UXPressia is an online platform that enable you to produce designer-quality customer journey maps quickly. Create presentation-ready personas, customer journey and impact maps with the details that matter to your team. Achieve a consistent look of various customer experience deliverables across your organization. Spend more time understanding your customers instead of learning the tool.

Associate Sponsor

QTBIPOC Design educate and empower marginalized communities through our workshops and masterclasses to make design teams more equitable by infusing the design industry with more diverse perspectives.

Associate Sponsor

Be a product hero! Turn your ideas into testable mockups in minutes, not months. Get started in seconds with Uizard's templates, no tutorial needed! Uizard is an AI-powered design tool that helps you move faster, communicate more effectively, and build products that convert.

The DesignOps Global Conference is for design leaders, researchers, developers, practitioners, product managers, service innovators and business leaders that are defining the way we design and develop new products and services.

#DesignOps #StudioOps #ResearchOps #InnovationOps #UX #UI #CX #ServiceDesign #VisualDesign #DesignSystems #DevOps #Agile #Transformation #Leadership

Here’s some sample videos of highlights of  1st International DesignOps Global Conference in 2019 and from the 2nd International DesignOps Global Conference in 2020.

An Online Streamed Event

The DesignOps Global Conference is an online video conference  streamed into your home or office due to the ongoing travel restrictions. We are committed to keeping our delegates and speakers safe.  

Dates

Conference days run from 13:00 Hrs GMT – 20:20 Hrs (British Summer Time) on June 8 + 9 + 10 + 11,  2021

Please note times may change and we reserve the right to make changes without notice.

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