Peter Fossick is a seasoned director of design, professor and speaker specialising in service design, UX design and disruptive innovation using a range of approaches including design thinking, Design Ops and Agile Principles to deliver digital transformation and customer-centric experiences within the service-product continuum.

Peter is the former Service Design Program Director at IBM, a former Director of Strategic Design at Boston Consulting Group-Digital Ventures and now runs his own design consultancy and design academy.


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