Founder, Partner & Educator
Presenter Profile: For 25 years, Josh Silverman has created successful relationships through design. He speaks and hosts workshops globally, teaches and guest critiques nationally, and is always connecting people and communities. He is currently consulting in design operations, with clients such as NYU, Cloudflare, and Blend, and coaching design leaders. Recently, he advised startups inside Sequoia Design Lab, served as Twitter’s first hire in design operations, and was one of the founding designers of the IBM Cloud Garage. In 1997 he founded Schwadesign, a lean, holacratic-model business, where he managed diverse teams and scaled the business for 18 years. Together, their work was recognized by The Wall Street Journal, Rebrand.com, The Boston Globe, and more. His wide range of clients have included startups (iRobot, Cloudflare, Blend), educational institutions (MIT, Harvard Medical School, Brown University), global corporations (UBS, Wells Fargo, Accenture), cities (Providence, RI, Cambridge, MA, Bethesda, MD), non-profits (American Heart Association, Friends of Dana-Farber Cancer Institute), and many more. Josh is preternaturally curious about patterns in decision making and the shapes of teams
Outline: Feedback and critique are unique types of conversations focused on improving ideas. Feedback can be biological or physiological – but the purpose of this workshop is to recognize and improve the many kinds of feedback we encounter in the workplace. We start by defining what feedback is, how it’s unique and ubiquitous, as well as what makes it valuable, welcome, and effective. We necessarily examine what makes it ineffective or unwelcome. Next, we’ll discuss the five types of feedback (self, positive, unclear, inactionable, and unsolicited), and we’ll learn how to remove ego from each kind of conversation, plus why that’s important. Participants will learn how to request feedback, provide it, and integrate it in their work. This workshop is a safe learning environment with a growth mindset, in which participants will practice, through sample situations, and learn from each other.
• A deep understanding of the three phases and five types of feedback, and why successful, actionable feedback starts with how you request it
• Identifying the levels of listening, and how to integrate feedback with intentionality
• Real-world sample situations to practice in small groups, unpack, reconfigure – and practice again
• BONUS! Each participant in the workshop will receive a take-home CritKit (critkit.co), plus suggestions for its integration in your work