DAY 1 | Thursday, May 30

Day 1 | Thursday, May 30 

Session 1 | DesignOps and the Impact of Design

‘How can DesignOps be applied to help the product and design teams to scale with more efficiency? How does DesignOps support better internal work flows, facilitate agile ways of working, increase adaptability and streamline processes? How does DesignOps help organisations to manage all aspects transforming their products and services from research to UX design to visual design and content to build and production in a way that is scaleable, fast, and robust across digital platforms and complex service ecosystems?

8:15

Conference Registration

Reception Beetham Tower, 303 Deansgate, Manchester.

9:10

Welcome TO DesignOps GC2019

Peter Fossick

Introduction

9:20

Keynote

Doug Powell – VP of Design, IBM

‘Scaling and Embedding Enterprise Design Thinking at IBM’

10:00

Speaker

Tammie Lister – Design Lead & Experience Producer

‘Lessons From Growing Design in the Open (Source)’

10:30

Speaker

Matt Gottschalk & Ben Frank— DesignOps Managers at Centrica

‘Setting-Up DesignOps Functions – Lessons for Scaling’

11:00

Refreshment Break

Veg and Vegan Options Available 

11:15

Speaker

Martin Dowson – Director of Design Systems at Lloyds Banking Group

‘Beyond Agile: DesignOps & ResearchOps at Lloyds Banking Group’

11:45

Speaker

Chris Gibbins – Director of UX & Optimisation

Customer Experience Optimisation. Evolving the digital experience at pace with large scale experimentation and personalisation technologies.

12:15

Speaker

Boris Divjak – Head of Design, Unboxed

‘Theories of Change to guide the design of future service innovations’

12.45

Lunch

A delicious lunch of local foods inspired by Manchester’s diverse communities

SESSION 2 | Collaborating at Speed and Scale

How does DesignOps help teams connect and contribute to product innovation and deliver delightful experiences to the end-user? How do teams in ResearchOps, DesignOps, DevOps and ContentOps work together to measure success, impacts and deliver value? What tool-chains can we use that dovetail seamlessly to increase flow and deliver efficiency? What are the design mechanics and new competencies we need to understand and develop? How do we codify outputs in the design process and apply the principles of DesignOps within diverse sectors and across different sizes of organisation?

1.30

Keynote

Dave Malouf – Consultant, Group of Humans

‘How good design is the result of good design practices by using a DesignOps framework.’

2:10

Speaker

Tim Loo – Executive Director of Strategy at Foolproof

‘Turning ideas into businesses at speed: Creating the 1st autonomous vehicles insurance product’

2.40

Speaker

Miroslav Azis – Design Lead, IBM Design

‘Can DesignOps take an infrastructural approach to building sustainable human-centered businesses.’

3.10

Refreshment Break

Veg and Vegan Options Available

 

3.20

Speaker

Hammad Khan – Head of EY-Seren in AIM

‘Insights, lessons, tips and inspiration from how EY-Seren have used organisation design, innovation centres, and DesignOPs aud tool chains to set up  the ‘AIM’ design practices at EY-Seren.’

3.50

Speaker

Andy Ingle & Jess Brennan

‘Building successful client/agency teams to deliver strategic value and tactical outcomes.’

4.20

Speaker

Robin Wong  – Principal, BT Design Group

 

‘Practical Hacks for Scaling Design Thinking using DesignOps’

4.50

Speaker

Daphne Bourne

‘How did we get here? *My journey to Design and the PTSD I have from being told to find my inner ‘b*&$h”