DAY 1 | Thursday, May 28

Day 1 | Thursday, May 28

Session 1 | DesignOps and the ‘Ops’ Enterprise – Changing Cultures & Developing Practices

How can ‘Operations’ enhance the way people in organisations work together and develop practice communities to deliver better design, products, services, experiences and outcomes. How do organisations adopt Ops practices and scale? How do ‘Ops’ support better internal work flows, facilitate agile ways of working, increase adaptability and streamline processes? How does ‘Ops’ help organisations develop people with the right skills, supporting the casting of teams and develop a more adaptable and collaborative especially in a remote and distributed organisation?

All times are in British Summer Time (BST)

All times are in Coordinated Universal Time +1  (CUT +1)

09:00

Welcome to DesignOps GC2020

Peter Fossick

Welcome & Introduction

09:05

Speaker 

Lona S. Moore, Design Community Lead at Exxon Mobil

Developing Design Communities & A Design Career Framework

9:35

Speaker

Bassel Deeb, DesignOps Manager at ClearScore

Operationalising Design – From Zero to Hero!

10:05

Speaker

Patrizia Bertini, International DesignOps Lead at Intuit

Applying ResearchOps and DesignOps in globally distributed teams.

10:35

Speaker

Eden Lazaness, Head of Design & Innovation at Kings College London

Developing CX and Research Operations for a International E-Learning Platform

11:05

Break – Intermission 

 

 

11:15

Speaker

Zoe Seaman, Head of Design Operations at Capital One

Small d. Big O – A journey through Design Operations

11:45

Speaker

Mateusz Horak, Head of DesignOps at Nordea

Design Operations vs Enterprise Agile Software Development

12:15

Speaker

Tim Loo, Executive Director (Strategy) at Foolproof

Scaling DesignOps

12:45

Break – Intermission

 

 

SESSION 2 | Closing the Loop – From ResOps to DesignOps to DevOps

How do ‘Ops’ help teams connect, co-create and collaborate to design better products, improve services, and enhance customer experiences.  How do we measure the impact and value of design. How do the different communities of ResearchOps, DesignOps, DevOps, StudioOps, CreativeOps and ContentOps close the loops and enable people, teams and the organisation to work together to deliver better strategy, apply insightful research, and deliver delightful customer experiences. How do we improve interactions with customers while working on an industrial scale in a wide variety of cultural contexts, each with unique and diverse set of requirements, across the globe?

All times are in British Summer Time (BST)

All times are in Coordinated Universal Time +1  (CUT +1)

13.15

Panel Discussion

Featuring: Tim Loo, Zoe Seaman, Eden Lazaness, Patrizia Bertini, Bassel Deeb

13.55

Keynote

Jose Coronado, VP & Head of DesignOps at
JP Morgan Chase & C

Engage, Grow, Amplify – The Strategic Value of Design Operations in Organisation Transformation

14:30

Speaker

Jon Reidy, Head of Digital Design System Operations at
HSBC

Design Systems On An Industrial Scale

15.00

Speaker

Katherine Wastall, Head of Digital Design & Dave Cunnigham, Designops Manager at The Co-op

Design Impact Frameworks – Quantifying The Value Of Design

15.30

Break – Intermission

15.40

Speaker

Dave Malouf, Senior Director of Strategy & DesignOps at Northwestern Mutual

Remote Teams First

16.10

Speaker

Karen Baker,  Program Manager, Research Community at Facebook

Lessons Learned Scaling UX Research Community

16.40

Speaker

Dylan Field, CEO & Founder of Figma

Fireside chat with Peter Fossick

17.10

Speaker

Erin Figueroa, Senior Director of Program Management at Slack

Scaling in Hyper-Growth: Lessons at Slack

17.40

Panel Discussion

Featuring: Dylan Field, Erin Figueroa, Karen Baker, Dave Malouf, Jon Reidy, Katherine Wastall, Dave Cunnigham and Jose Coronado

18.20

Close