DAY 1 | Thursday, May 28

Day 1 | Thursday, May 28

Session 1 | DesignOps and the ‘Ops’ Enterprise – Changing Cultures & Developing Practices

How can ‘Operations’ enhance the way people in organisations work together and develop practice communities to deliver better design, products, services, experiences and outcomes. How do organisations adopt Ops practices and scale? How do ‘Ops’ support better internal work flows, facilitate agile ways of working, increase adaptability and streamline processes? How does ‘Ops’ help organisations develop people with the right skills, supporting the casting of teams and develop a more adaptable and collaborative especially in a remote and distributed organisation?

07:30

Conference Registration

Reception Beetham Tower, 303 Deansgate, Manchester.

 

09:00

Welcome to DesignOps GC2019

Peter Fossick

Welcome & Introduction

09:05

Keynote

Jose Coronado, VP & Head of DesignOps at
JP Morgan Chase & Co

Engage, Grow, Amplify – The Strategic Value of Design Operations in Organisation Transformation

9:45

Speaker

Erin Figueroa, Senior Director of Program Management at
Slack

Scaling in Hyper-Growth: Lessons at Slack

10:15

Speaker

Patrizia Bertini, International DesignOps Lead at Intuit

Applying ResearchOps and DesignOps in globally distributed teams.

10:45

Speaker

Dave Malouf, Senior Director of Strategy & DesignOps at Northwestern Mutual

Remote Teams First

11:15

Refreshment Break

Coffee, Tea & Delicious Cakes!

 

11:30

Speaker

Zoe Seaman, Head of Design Operations
at Capital One

Small d. Big O – A journey through Design Operations

11:55

Speaker

Lona S. Moore, Design Community Lead at
Exxon Mobil

Developing Design Communities & A Design Career Framework

12:20

Speaker

Tim Loo, CEO of Foolproof

To be announced

12:45

Panel Discussion 

A panel discussion with questions from the audience!

 

13.10

Lunch

A delicious lunch of local foods inspired by Manchester’s diverse communities! 

Vegan and Vegetarian Options Avialble 

SESSION 2 | Closing the Loop – From ResOps to DesignOps to DevOps

How do ‘Ops’ help teams connect, co-create and collaborate to design better products, improve services, and enhance customer experiences.  How do we measure the impact and value of design. How do the different communities of ResearchOps, DesignOps, DevOps, StudioOps, CreativeOps and ContentOps close the loops and enable people, teams and the organisation to work together to deliver better strategy, apply insightful research, and deliver delightful customer experiences. How do we improve interactions with customers while working on an industrial scale in a wide variety of cultural contexts, each with unique and diverse set of requirements, across the globe?

 

14.00

Keynote

Jona Moore, Global Vice President of Technology at frog

Using Ops to Scale and Drive Customer Experience Design

14:35

Speaker

Jon Reidy, Head of Digital Design System Operations at
HSBC

Design Systems On An Industrial Scale

15.05

Speaker

Katherine Wastall, Head of Digital Design & Dave Cunnigham, Designops Manager at The Co-op

Design Impact Frameworks – Quantifying The Value Of Design

15.35

Refreshment Break

Coffee, Tea & Delicious Cakes!

 

15.50

Speaker

Eden Lazaness
Head of Design & Innovation
at Kings College London

Developing CX and Research Operations for a International E-Learning Platform

16.15

Speaker

Bassel Deeb, DesignOps Manager
at ClearScore

Operationalising Design – From Zero to Hero!

16.40

Speaker

Alisan Atvur, Senior User Research Lead at Novo Nordisk

User Research & ResearchOps in Pharmaceuticals R&D

17.05

Speaker

Mateusz Horak, Head of DesignOps at Nordea

Design Operations vs Enterprise Agile Software Development

17.30

Panel Discussion 

A panel discussion with questions from the audience!