Closing The Loop!
ResearchOps, DesignOps, & DevOps in Digital Transformation

The theme for this year’s Conference in ‘Closing the Loop’ where teams in research, strategy, design and delivery work remotely, in distributed teams and collaborate to deliver new products, services and digital transformation at speed and scale.

Given the challenging situation and the impact of the Coronavirus (COVID 19), we are planning to live video stream the conference! The ‘virtual’ conference is an opportunity to show and demonstrate that Ops can support a remote first and distributed model of learning, working, networking and socialising! 

Travel restrictions may well be lifted by May 28, 29 and 30 so this is a way of expanding the reach of the conference! We think it will be fun! 



The DesignOps Global Conference is the preeminent global conference for #DesignOps #ResearchOps #CreativeOps #ContentOps #StudioOps #BusinesOps & #InnovationOps for professionals working in digital transformation.

The DesignOps Global Conference is for design leaders, researchers, developers, practitioners, product managers, service innovators and business leaders that are defining the way we design and develop new products and services.

DesignOps and the 'Ops' Enterprise - Changing Cultures & Developing Practices

How can ‘Ops’ principles enhance the way people in organisations and enterprises work together to deliver better products, services, experiences and outcomes. How do organisations adopt Ops practices and scale design? How does Ops support better internal work flows, facilitate agile ways of working, increase adaptability and streamline processes? How does ‘Ops’ help organisations develop relevant and disruptive products, better services and customer offerings within more complex digital ecosystems?

How does DesignOps help teams connect, co-create and contribute to product and service innovation and deliver value and enhance end-user experiences. What type of practices and principles we need to adopt to support innovation. How do the different guilds of  ResearchOps, DesignOps, DevOps and StudioOps support people, teams and the organisation to work together? How do we close the loop between Strategy, Research, Design and Development.

Closing the Loop - From ResOps to DesignOps to DevOps

Service Design, Digital Transformation and Ops

How do we deliver digital transformation within different types of organisations within the private and public sector? How do we adapt and adopt ‘Ops’ as we change the ways we work and shift cultures and constituencies? What are the design methods, processes, mechanics, roles and new competencies we need to learn, understand and adopt to ensure teams are delivering change in organisations and  creating experiences that users expect? How does ops support creativity to deliver better design to and build brand equity, experience equity and service equity? 

How do we deliver better customer experiences (CX) through better design practices, adaptable and scaleable design systems while improving design standards? How do we support flow with optimised toolchains and smarter software? What are the trends shaping visual and interaction design? How is ‘natural interface’ such as conversational interaction and intelligent bots changing how we need to think, the practices we use and skills we need? How is AI shaping research and changing the way we work? What is the future of UX, UI and the tools we use?

The Future of Design & Ops - AI in Design

KEYNOTE: Jone Moore

Global Vice President of Technology

KEYNOTE: Dylan Field

CEO & Co-Founder

KEYNOTE: Sarah Drummond

Chief Digital Officer

KEYNOTE: Jose Coronado

VP & Head of DesignOps

More speakers will be announced in the coming weeks and months!

Erin Figueroa, Senior Director at Slack

Erin Figueroa

Senior Director

Peter Fossick

Peter Fossick

Senior VP of Design and Innovation

Dave Malouf

Str Director of Strategy and Operations - Design

Patrizia Bertini

International Designops Lead

Katherine Wastell

Head of Digital Design

Zoe Seaman

Head of Design Operations

Jon Reidy

Head of Digital Design System Operations

Lona Moore

Design Community Lead

Eden Lazaness

Head of Design & Innovation

Dave Cunningham

DesignOps Manager

Roman Schöneboom

VP, UX Design Systems Lead

Tim Loo

Executive Director of Strategy

Matt Beany

Matt Beany

Transition Lead

Scott Kiekbusch

Scott Kiekbusch

Design Leader & Author

Andreas Refsgaard

Interaction Designer & AI Creative Coder

Josh Silverman

Founder, Designer & Educator

Kaelig Deloumeau Prigent = Speaker at the DesignOps Global Conference

Kaelig Deloumeau-Prigent

UX Development Manager

Basel Deeb - Button Image

Basel Deeb

DesignOps Manager


Learn about #DesignOps, #ResearchOps, #EnterpriseOps, #CreativeOps #DevOps, #Service Design, #Design Systems #CX and much more! 

If you’re interested in attending a workshop, and you have a 3 Day Pass, please register using the button below. 

Dave Malouf

Snr Director in Strategy & DesignOps
Northwestern Mutual 'DesignOps Practices'

Daniel Stillman

Conversation Designer
'Designing Conversations - The Facilitation Masterclass'

Roman Schöneboom

VP, UX Design Systems Lead
'Lego Serious Play - Collaboration & Ideation For Teams'

Peter Fossick

Peter Fossick

Snr VP of Design and Innovation

'Enterprise Ops - Changing Behaviours, Amplifying Value & Measuring Impacts'

Jose Coronado

VP & Head of DesignOps

'What got us here will not get us there - Developing and growing design leadership'

Josh Silverman

Founder, Designer & Educator


Platinum Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form

Gold Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form

Silver Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form

Platinum Sponsor

Where teams design together!
Figma helps teams create, test, and ship better designs from start to finish.

Gold Sponsor

Foolproof is an experience design company. We create digital products and services which improve the lives of people all over the world.

Gold Sponsor

IXSD Academy help people and organisations to develop design and innovation skills with courses in Design Thinking, Service Design, UX Design, User Research and DesignOps.

Gold Sponsor

All your marketing needs in one place Bring your audience data, marketing channels, and insights together so you can reach your goals faster. With Mailchimp, you can promote your business across email, social, landing pages, postcards, and more — all from a single platform.

Factotum Design Logo

Gold Sponsor

Factotum is a boutique digital transformation and strategy consultancy that applies service design thinking, lean start-up principles and agile methods to deliver at speed and scale. Working across sectors we embed our teams within organisations to transformation their service experience and deliver value to customers and to the business.

Silver Sponsor

Zebra People. Running, leading and building a specialist team of recruitment experts within the interactive and User experience industries. Solving recruitment related problems within the User Experience disciplines. Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. Strategic Consulting, including business plan & sales strategy development.

Here’s the highlights from last years conference. 

There are more videos available to view for free on Vimeo  – use this Vimeo link

#DesignOps #StudioOps #ResearchOps #InnovationOps #UX #UI #CX, #ServiceDesign #VisualDesign #DesignSystems #DevOps #Agile #Transformation #Leadership

Conference Passes



303 Deansgate, Manchester,
M3 4LQ, United Kingdom


9:00 AM – 22.00 PM
May 28 + 29 + 30 in 2020