Beyond Agile – New Frontiers in Design

The DesignOps Global Conference 2019 was a huge success! 

We’d like to thank everyone that spoke and attended!

We are now planning for:

DesignOps Global Conference 2020

‘Enterprise Ops & Digital Transformation’


We will be making announcements about the themes and speakers in the coming months. 

In the meantime, we are offering Super Early Bird Tickets at a 40% discount! 

Purchase 2020 Super Early Bird Passes


The DesignOps Global Conference is for design leaders, developers, practitioners, product managers, service innovators and business leaders that are defining the way we design and develop new products and services.

Learn More

DesignOps and the impact of design​

How can DesignOps be applied to help the product and design teams to scale with more efficiency? How does DesignOps support better internal work flows, facilitate agile ways of working, increase adaptability and streamline processes? How does DesignOps help organisations to manage all aspects transforming their products and services from research to UX design to visual design and content to build and production in a way that is scaleable, fast, and robust across digital platforms and complex service ecosystems?

How does DesignOps help teams connect and contribute to product innovation and deliver delightful experiences to the end-user? How do teams in ResearchOps, DesignOps, DevOps and ContentOps work together to measure success, impacts and deliver value? What tool-chains can we use that dovetail seamlessly to increase flow and deliver efficiency? What are the design mechanics and new competencies we need to understand and develop? How do we codify outputs in the design process and apply the principles of DesignOps within diverse sectors and across different sizes of organisation?

Collaborating at speed and scale​

Developing new cultures – changing organisations​

Why does culture matter in the DesignOps driven organization? How do we  change behaviours, work practices and the way we design and collaborate? What new roles are emerging and how does the designer, product owner, business analyst and the business stakeholders work together in new ways, using new practices, methods and playbook? What role does Service Design and EnterpriseOps play in transforming an organisation to deliver disruptive innovation? How should we measure success and performances in the Enterprise Ops Organisation? 

How are different organizations leveraging people-to-machine and machine-to-machine interactions using autonomous systems to design and create new products and services? How do companies need to change their design practices and development processes  in the era of cognitive computing and what roles will DesignOps play?

DesignOps in the era of AI and cognitive computing​

DesignOps, UX, CX, Service Design, Collaboration, Agile, Transformation & more…

The conference is a convergence of ideas and insights from people who are shaping and informing DesignOps and its related fields. It is concerned with the principles, practices and applications of DesignOps, ResearchOps, EnterpriseOps, and DevOps using agile approaches to deliver digital innovation in the Service-Product Continuum.

Conference Passes

Purchase Conference Passes

Please click on their logos and visit their websites to learn more about their product and services


Many thanks to our Platinum Sponsors.


Platinum Sponsor

InVisionApp is the digital product design platform used to make the world’s best customer experiences. Create rich interactive prototypes and use InVision Cloud to support the entire product design workflow — connecting teams and supporting collaboration. Seamlessly communicate, gather feedback, and move projects forward.


Many thanks to our Gold Sponsors.

Gold Sponsor

IXSD Academy help people and organisations to develop design and innovation skills with courses in Design Thinking, Service Design, UX Design, User Research and DesignOps.


Many thanks to our Gold Sponsors.

Mailchimp Logo

Gold Sponsor

Mailchimp is a cloud based campaign platform. With Mailchimp’s mobile app, you can stay on top of your marketing even when you’re on the move. Mailchimp’s tools and platform allow you to get closer to your customers and understand what they want. Create unique campaigns, integrate tools, and deliver meaningful content!


Many thanks to our Gold Sponsors.

Factotum Design Logo

Gold Sponsor

Factotum is a boutique digital transformation and strategy consultancy that applies service design thinking, lean start-up principles and agile methods to deliver at speed and scale. Working across sectors we embed our teams within organisations to transformation their service experience and deliver value to customers and to the business.


Many thanks to our Silver Sponsors.

Silver Sponsor

We’re a studio with the scalability and speed to keep pace with your business.
giving you a trustworthy extension just when you need it most.


Doug Powell


Shelley Evenson

Managing Director of Organizational Evolution at Fjord

Dave Malouf

Thought Leader, Consultant and Design Coach

Samir Dash: Speaker

Samir Dash

Principal Software Engineer, Redhat

Hamad Khan

Head of Digital for Accenture Interactive (Dubai)

Mary Cook

Design Director at FutureGov

Martin Dowson

Director of Design Systems, lloyds Banking Group

Haley Hughes

Hayley Hughes

Design Lead, Airbnb Design System


Priya Chandrasekaran

UX Program Manager, Google

Dawn Herman

UX Infrastructure Lead, Google

Ben Franck

DesignOps Managers at Centrica

Matt Gottschalk

DesignOps Managers at Centrica

Robin Wong

Robin Wong

Service Design Principal, BT


Samuel Salzer

Lead Behavioral Strategist

Tammie Lister

Experience Producer, Automattic

Tim Loo

Executive Director of Strategy, Foolproof

Andrew Nott

UX Creative Director for BBC Sport and the BBC Live Platform

Tom Bradley

Design Director at Code Computerlove

Miroslav Azis

Experience Design Practice Lead at IBM

Chris Gibbins

Director of User Experience & Optimisation

Marcus Kirsch

Marcus Kirsch

Service Design & Transformation Consultant at Publicis-Sapient

Karoline Kwon

Senior Service Designer at Digitalist Group

Marcela Ospina Salcedo

Lead Service Designer, DEFRA

Tim Schoch

Interaction Designer at Lufthansa

Boris Divjak

Boris Divjak

Head of Design at Unboxed

Phil Dearson

Partner at Subsector

Jessica Gregson

Partner at Subsector

Daphne Bourne

Senior Manager, Design Practice Management, Capital One

Ramin Javanmardy

Head of DesignOps at Sopra Banking Software

Peter Fossick Service Designer

Peter Fossick

Founder of the IXSD Academy, Director of Service Design at Factotum Design

Learn More


Workshops are being held on the afternoon of Friday, May 31st and due to demand we have added an extra day Saturday, June 1st just for workshops We will be adding more workshops over the coming weeks. 

Workshops are being held on a range of themes covering DesignOps, ResearchOps, Designing Services and Design Thinking.

Dave Malouf

Thought Leader, Consultant and Design Coach

Douglas M Smith

Creative Director of Publicis Sapient

Peter Fossick Service Designer

Peter Fossick

Founder of the IXSD Academy, Director of Service Design at Factotum Design

Nigel Nudelman

Greg Nudelman

Trainer + Strategist, Speaker, Author and CEO of DesignCaffeine, Inc.

Miroslav Azis

Experience Design Practice Lead at IBM

Do you want to conduct a workshop?

Sorry – the deadline for this years DesignOps Global Conference was April 1st, 2019.

Want to conduct a workshop at the DesignOps Global Conference 2020 in London?
 If you’re interested in facilitating a workshop about any aspect of DesignOps, ResearchOps, EnterpriseOps, DevOps or Agile, please follow the link to submit your proposal.

Submit Workshop Outline


303 Deansgate, Manchester,
M3 4LQ, United Kingdom


9:00 AM – 22.00 PM
May 30 + 31 & June 1, 2019


Nearby Airports
Local Trains 

Platinum Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form on this site. There is a link at the bottom of this page.

Gold Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form on this site. There is a link at the bottom of this page.

Silver Sponsorship

For details of this package please contact Peter Fossick via the Sponsors Form on this site. There is a link at the bottom of this page.

If you are interested in sponsoring  the DesginOps Global Conference in Manchester please contact us using the form

Want to Sponsor?



303 Deansgate, Manchester, M3 4LQ 
United Kingdom
Monday to Friday: 10.00 – 16:00



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